The world in which we live has been digital for a while. We think being able to order and organise everything online the most normal thing in the world. That its normal to know who is doing what, where and with whom. That we can always check on the progress of what we have ordered or make a payment. But it is s till a challenge for many banks, insurers and pension funds to connect with this new world, let alone to make progress in it. Our specialists know exactly what is at stake, both in the Netherlands and the world and they will gladly help you to improve your chances of connecting in this digital world.
Digital transformation is more than a mobile portal, chatbots, or a set of robots that take over physical labour. It is a new way of thinking and working. We will gladly help you achieve transformation from strategy to implementation. Together we will transform your distribution channels into digital channels and adapt your product so that it can be processed online. We can also make your processes STP and transform your CRM system into a platform that projects a real and complete image to the client. Step by step, we work from success to success.
Every insurer does something on Facebook and Twitter. But what is the goal? And what does it do for you? As the only social media specialist in the insurance market, ITDS connects opportunities to measurable results so that your social media presence delivers friends and likes but above all, satisfied clients. We are at your service in three areas:
The Social Media Insurance Monitor
ITDS has undertaken the Social Media Insurance Monitor every year since 2011: an independent research into the use of Social Media by insurers, published as SoMe magazine. In this short period of time, the Monitor has become an institution, closely followed by the industry. As a logical sequel, SoMe now also has a Global Edition, which maps the use of Social Media by international insurers.
Social Media Test
What contribution does Social Media deliver to your business? After our Social Media Test, you will know exactly where you stand. Over a six-week period, our Social Media experts will judge your (content) strategy, your monitoring methods, your deployment of social media channels, how anchored Social Media is in your organization and your use of measuring tools and content management. We present the results in a short report, including a benchmark against other insurance companies. Nowhere else will you get such clear insight.
Social Strategy and Implementation
Effective deployment of Social Media begins with an intelligent strategy. It need not take weeks to develop one. At least, not if you use ITDS. We help you to establish your goal – and how to reach it. Thanks to our market knowledge, our advice is practical. Above all, we’ll help you with your conversion rate.
Data Science (Big Data)
Is data the new gold? As far as we’re concerned, it’s more valuable. Data is essential for every industry. It helps you to understand your clients better, to execute your processes more intelligently and to structure your organization better. The future requires a data-driven approach that can siphon off large data-lakes. Our specialists have experience in setting up, equipping and operationalizing data-science projects. We will also gladly help you to select your tools and set up your team. We go further. We apply the results from these data-mining and process mining projects to your operation so that your business can improve. Because discovering issues is one thing, doing something about it, is entirely another.