Digital Transformation - We work from strategy to succes.

DIGITAL TRANSFORMATION, MADE TANGIBLE

Digital transformation is more than a mobile portal or a chatbot. It is a new way of thinking and working. We will gladly help you achieve transformation from strategy to implementation. Together we will transform your distribution channels into digital channels and adapt your product so that it can be processed online. We can also make your processes STP and transform your CRM system into a platform that projects a real and complete image to the client. Step by step, we work from strategy to success.

WHAT OPPORTUNITIES DO YOU SEE?

We’d like to hear from you.
Call us on 020 – 226 01 10 or send an e-mail to info@itds.nl.

WHAT CUSTOMERS SAY

Set up and implementation of a Customer Due Diligence policy

“Making a good start was half the battle”

The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe.

In collaboration with ITDS, project manager Marc Brouwer took on the challenge.

A social strategy and implementation for OHRA

“As soon as we were satisfied, they’d raise the bar”

In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel.

Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.

An international IT strategy and organisational change

“You have to get people onside because not everyone likes change”

In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard.

Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.

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Customer case

How can you use data to optimally help your customers? Frank van Wessel gives us five insights

18 Dec 2019

Know Your Customer, says Frank van Wessel, lies at the heart of all services and translates to the ability to identify your customers. As Services Director at Aegon,…

Blogs

Why Analytics Translators are indispensible for financials

14 Nov 2019

Every bank or insurer wants to exploit the opportunities presented by data and AI. Having the ability to reconcile the two can transform your business, but doing so…

Column

Anchor innovation at the heart of your company

05 Nov 2019

Some banks and insurers set up innovation labs. Others try to make initiatives germinate and grow outside the organisation. But what, if anything, does all this achieve? Gerrit…

RELATED CASES

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Consultancy, Digital Business

Digitalising an insurer’s communication streams

Every year, the life insurance department of a major insurance company sends more than 100,000 letters to banks, intermediaries and customers. However, the system that the department used…

Consultancy, Digital Business

Digitalising the claims process

Our client was looking for a solution that would simplify, accelerate and improve the quality of its claims process. The process was labour-intensive, had a long lead-time and,…