Consultancy, Solutions

A data-driven way of reducing backlogs

THE REQUEST

A bank asked us to analyse the manual processes used for 60,000 customer dossiers, make them more efficient and, wherever possible, to automate them.

OUR APPROACH

Together with SynerScope, we developed a model that made it possible to carry out a large proportion of the processes in a data-driven manner. This enabled us to reduce backlogs much quicker, prevent the formation of new backlogs, and to work more efficiently in future.

THE RESULT

The analysis proved that the customer evaluations could be carried out in a quarter of the time, saving a total of more than 40,000 man-hours of trawling through dossiers. The project generated a return in excess of 400 per cent. Furthermore, we demonstrated how the customer base could be made much easier to analyse.

WHAT OPPORTUNITIES DO YOU SEE?

We’d like to hear from you.
Call us on 020 – 226 01 10 or send an e-mail to info@itds.nl.

WHAT CLIENTS SAY

Set up and implementation of a Customer Due Diligence policy

“Making a good start was half the battle”

The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe.

In collaboration with ITDS, project manager Marc Brouwer took on the challenge.

A social strategy and implementation for OHRA

“As soon as we were satisfied, they’d raise the bar”

In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel.

Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.

An international IT strategy and organisational change

“You have to get people onside because not everyone likes change”

In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard.

Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.

RELATED cases

Show all cases

RELATED SERVICES

Show all services

Consultancy

Future-proof strategies that proved them-selfs in the real world

One thing is certain: the industry has been turned upside down. Technological innovation is moving incredibly fast. Everyone is concerned with data-science and robotification. Digital channels require a new connection with your client. And talking of clients: they require more transparency. On top of this, everything needs to be done Agile. How do you translate these changes into workable solutions? Trust in the knowledge and strength of our experts. We keep up to date with these changes and transform them into concrete strategies so that you know exactly where to go.

Solutions

Why do it yourself when there are smart IT-solutions

Why buy a product or a service? Because it has exactly the properties you are looking for, because you have heard good things about it from friends and colleagues, or because the provider has a good reputation. Or because of the good price, naturally. With financial systems, the price is mostly determined by your personnel and IT costs. We help you to reduce these by introducing plug-and-play back-office systems that are set up so that every task can be processed automatically. Do you have specific needs and wishes? We will select the best standard platform for you. Of course, we also help with a seamless migration of your existing portfolios.

Optimum processes and systems

Because we are at home in your industry, we have a clearer view of which processes and systems will work for your organisation. We create concrete proposals by using process mining tools to gain real insights into your business. We have plenty of experience in selecting and implementing standard packages and solutions. Whether it is CRM-systems, policy and financial administration or loan and payment systems we can show you real project examples. This also applies to setting up or modifying your infrastructure (think of cloud migration) and improving your digital security.