Upon the introduction of new GDPR legislation on 25 May 2018, consumers will enjoy new rights with respect to the use of their personal data. In response to requests made by consumers to exercise these rights, the relevant processes have to be set up and documented.
Given that the employees and the management had many questions about the new legislation, it was important to ensure they didn’t stall in their efforts to comply with it. Wherever this seemed likely to happen, I ensured that at least a basic framework was in place, thanks to the use of examples and proposals. Details could then be filled in more easily at a later stage.
As was previously agreed, by the end of the assignment we delivered all new process descriptions, which were then documented in the client’s business processes modelling tool. Thanks to these documented process descriptions, the client is now in a position to deal with incoming requests about privacy. The coordination desk has been set up and is ready to process incoming requests as soon as they start arriving. The client, meanwhile, can comply fully with this part of the GDPR.
An international IT strategy and organisational change
In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard. Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.
A social strategy and implementation for Ohra
In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel. Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.
Set up and implementation of a Customer Due Diligence policy
The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe. In collaboration with ITDS, project manager Marc Brouwer took on the challenge.