Developing a new internet label for a online insurer

Developing a new internet label for a online insurer

THE REQUEST

As a first-mover, a major insurer wanted to offer online insurance in Slovenia and Serbia so they asked ITDS to develop a new Internet label. All the following aspects had to be taken into account:

  • Market analysis for online distribution. Which target group should the organisation focus on?
  • Product design of online car insurance. What are the characteristics of the online product? How can it serve the right target group online, and make a profit in the process?
  • Organisational design for both the front and back end. How should the organisation be configured? Which services and systems will be supplied by the existing insurer and, consequently, which services should be discontinued?
  • Web design and realisation of the online proposition. Design an online platform for offering and managing the relevant insurance products.
  • The connection to legacy IT. Link the online platform to the existing back office with its own label and deviating processes.

OUR APPROACH

We put our experience in online insurance to good use to ascertain which conditions the insurance products and their online distribution had to comply with. After conducting market research and interviewing people from the target group, we applied our experience to the outcomes to develop personas and then our expertise to develop the product. Putting the existing product online would not have worked. We therefore looked closely at the needs of the target group and, after several sessions with the client’s marketing and product experts, the online product was designed from the ground up. We then made the online design, taking care to focus on the correct flow: a funnel to maximise conversion, asking the right questions at the right time and continuously monitoring what the user does. We developed the website according to this design and, in conjunction with the insurer’s IT department, we laid the necessary links between the new online platform to the policy administration department.

THE RESULT

In collaboration with the insurer, ITDS successfully launched the new label on the market as a “fresh and innovative insurance brand that exclusively offers online services”. The label itself is small and flexible and the products it offers are more cost-effective than comparable products offered by the parent company. Meanwhile, the associated insurance administration runs stably in the background.

 

WHAT OPPORTUNITIES DO YOU SEE? 

We’d like to hear from you.
Call us on 020 – 226 01 10 or send an e-mail to info@itds.nl.

 

WHAT CLIENTS SAY

 

Set up and implementation of a Customer Due Diligence policy

“Making a good start was half the battle”

The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe.

In collaboration with ITDS, project manager Marc Brouwer took on the challenge.

A social strategy and implementation for OHRA

“As soon as we were satisfied, they’d raise the bar”

In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel.

Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.

An international IT strategy and organisational change

“You have to get people onside because not everyone likes change”

In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard.

Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.


RELATED cases

 Show all cases

RELATED SERVICES

 Show all services

Consultancy

Future-proof strategies that proved them-selfs in the real world

One thing is certain: the industry has been turned upside down. Technological innovation is moving incredibly fast. Everyone is concerned with data-science and robotification. Digital channels require a new connection with your client. And talking of clients: they require more transparency. On top of this, everything needs to be done Agile. How do you translate these changes into workable solutions? Trust in the knowledge and strength of our experts. We keep up to date with these changes and transform them into concrete strategies so that you know exactly where to go.

read more

Digital Business

From digital transformation to digital reality

The world in which we live has been digital for a while. We think being able to order and organise everything online the most normal thing in the world. That it's normal to know who is doing what, where and with whom. That we can always check on the progress of what we have ordered or make a payment. But it is still a challenge for many banks, insurers and pension funds to connect with this new world, let alone to make progress in it. Our specialists know exactly what is at stake, both in the Netherlands and the world and they will gladly help you to improve your chances of connecting in this digital world.

read more

Digital transformation

Read more
Digital transformation is more than a mobile portal or a chatbot: it is a new way of thinking and working. We will gladly help you achieve transformation from strategy to implementation. Together we will transform your distribution channels into digital channels and adapt your product so that it can be processed online. We can also make your processes STP and transform your CRM system into a platform that projects a real and complete image to the client. Step by step, we work from strategy to success.read more