Digitalising an insurer’s Legal department
Digital Business

Digitalising an insurer’s Legal department

THE REQUEST

With a renovation pending, the Legal Aid department of a large insurance company had to be digitalised, with little time to do it in. A large number of dossiers had to be scanned and a management system for all the dossiers also had to be implemented.

OUR APPROACH

First of all, we selected the relevant digitalisation package and supplier, after which we organised the process. While we implemented the system all the dossiers were scanned, thus ensuring that everything could be digitalised and processed before the renovation.

THE RESULT

The digitalisation of the dossiers has made their management and storage cheaper for the department. But, more importantly, because all information is now digitally available and thus searchable, customers can be helped much faster.

Back to overview

 

WHAT OPPORTUNITIES DO YOU SEE? 

We’d like to hear from you.
Call us on 020 – 226 01 10 or send an e-mail to info@itds.nl.

 

WHAT CLIENTS SAY

 

Set up and implementation of a Customer Due Diligence policy

“Making a good start was half the battle”

The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe.

In collaboration with ITDS, project manager Marc Brouwer took on the challenge.

A social strategy and implementation for OHRA

“As soon as we were satisfied, they’d raise the bar”

In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel.

Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.

An international IT strategy and organisational change

“You have to get people onside because not everyone likes change”

In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard.

Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.

RELATED cases

 Show all cases
Consultancy, Digital Business

Design and development of a lease portal for a major bank

Our client had already created an online portal for lease requests submitted by business customers. To improve the application process and give customers even better service, the interface...
Read more
Digital Business

A Social Media plan for a funeral insurance company

Simply having a presence on Social Media is not enough. An insurer also needs to enter into strategic dialogue with its community and deploy Social Media channels during...
Read more

RELATED SERVICES

 Show all services

Digital Business

From digital transformation to digital reality

The world in which we live has been digital for a while. We think being able to order and organise everything online the most normal thing in the world. That it's normal to know who is doing what, where and with whom. That we can always check on the progress of what we have ordered or make a payment. But it is still a challenge for many banks, insurers and pension funds to connect with this new world, let alone to make progress in it. Our specialists know exactly what is at stake, both in the Netherlands and the world and they will gladly help you to improve your chances of connecting in this digital world.

read more

Social strategy and implementations

Read more
As the sole Social Media specialist in the financial services sector, ITDS connects opportunities to measurable results so that in addition to Friends and Likes, Social Media delivers satisfied customers. It all starts with a smart strategy. And this doesn’t have to take weeks to develop either. We can help you define your objective – and show you how you can achieve it. Thanks to our intrinsic knowledge of the market, our advice is always concrete. And, of course, we’ll be only too happy to help with implementation too.read more

Digital transformation

Read more
Digital transformation is more than a mobile portal or a chatbot: it is a new way of thinking and working. We will gladly help you achieve transformation from strategy to implementation. Together we will transform your distribution channels into digital channels and adapt your product so that it can be processed online. We can also make your processes STP and transform your CRM system into a platform that projects a real and complete image to the client. Step by step, we work from strategy to success.read more