Increasing the retirement age for a top-three insurer

Increasing the retirement age for a top-three insurer


In the Netherlands the retirement age is linked to life expectancy. As the latter increases, the former automatically goes up too. For pension insurers and advisors, time and time again this represents an intensive process. They have to prepare quotations, implement advisory processes that are WFT-proof (WTF is Dutch legislation governing financial supervision) and make the necessary adjustments to administrative processes. Our challenge was to set up a programme that will reduce costs and increase satisfaction among consultants and employers.


We decided to adopt an Agile approach to this challenge. With a small, specialist team led by our programme manager, we developed an out-of-the-box policy and tested it in the market. The ensuing policy had to limit the impact on pension participants and make it quick and easy to provide quotations. It also had to limit the impact on IT systems and the consultancy market.


Thanks to the successful implementation of this approach, our client was the first major pension insurer to be in a position to send proposals to all its customers. The insurer was thus able to set itself apart in the market and realise a high level of customer satisfaction.



We’d like to hear from you.
Call us on 020 – 226 01 10 or send an e-mail to




Set up and implementation of a Customer Due Diligence policy

“Making a good start was half the battle”

The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe.

In collaboration with ITDS, project manager Marc Brouwer took on the challenge.

A social strategy and implementation for OHRA

“As soon as we were satisfied, they’d raise the bar”

In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel.

Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.

An international IT strategy and organisational change

“You have to get people onside because not everyone likes change”

In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard.

Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.


 Show all cases


 Show all services

Legislation and Regulation

A golden chance to make your reputation better

The Dutch and European authorities come with new regulations that you have to comply with every year. We all embrace the motives for this: privacy, comfort, transparency. But the implementation of these regulations has consequences for your operation, from administration to reporting. Above all it takes time and energy to keep your knowledge up to date on the changes and their implications. This all imposes a heavy load on your organisation. But we prefer to see it as an opportunity to make your organisation ready for a transparent and client focused future. Our experts deal with these challenges every day. Together with you, they will quickly determine the impact of new laws and regulations so that you can quickly return to focussing on innovation and development.

read more

The Pension Act

Read more

With the appointment of the Rutte III Cabinet, the options for retirement plans have become limited to 4 variants: 2 variants with guaranteed benefit (DB) and 2 variable-rate variants (DC). The foundation of the system is a fixed funding space for pension building for all. This new tax framework will be introduced in one go. For the group of people who will be caught between these options, a transitional arrangement applies. Our experts have monitored all discussions about the changes in pension legislation and are therefore well-aware of the consequences for organizations, processes and systems. You can count on us when translating the new rules into your situation.

read more