Due to rising demand in the market and a quick payback period, a pension insurer wanted to experiment with Robotics Process Automation. The effective deployment of robots helps processes work cheaper and faster and without the need to keep them constantly running.
Neither the client nor our project manager had any experience with robots, let alone their implementation. But thanks to the pragmatic approach of our project manager, who thought in terms of solutions and quickly set up a highly motivated project team, this project was quickly and successful concluded.
Within the space of just a year nine processes were fully automated, resulting in an annual saving that can be expressed in FTEs. With several processes having to carry out many tasks at certain times (usually at the end of the month), these robots ran for up to 24 hours a day, but processed the tasks flawlessly.
An international IT strategy and organisational change
In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard. Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.
A social strategy and implementation for Ohra
In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel. Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.
Set up and implementation of a Customer Due Diligence policy
The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe. In collaboration with ITDS, project manager Marc Brouwer took on the challenge.