The implementation of robots at an insurer
Solutions

The implementation of robots at an insurer

THE REQUEST

Due to rising demand in the market and a quick payback period, a pension insurer wanted to experiment with Robotics Process Automation. The effective deployment of robots helps processes work cheaper and faster and without the need to keep them constantly running. 

OUR APPROACH

Neither the client nor our project manager had any experience with robots, let alone their implementation. But thanks to the pragmatic approach of our project manager, who thought in terms of solutions and quickly set up a highly motivated project team, this project was quickly and successful concluded.  

THE RESULT

Within the space of just a year nine processes were fully automated, resulting in an annual saving that can be expressed in FTEs. With several processes having to carry out many tasks at certain times (usually at the end of the month), these robots ran for up to 24 hours a day, but processed the tasks flawlessly. 

Back to overview

 

WHAT OPPORTUNITIES DO YOU SEE? 

We’d like to hear from you.
Call us on 020 – 226 01 10 or send an e-mail to info@itds.nl.

 

WHAT CLIENTS SAY

 

Set up and implementation of a Customer Due Diligence policy

“Making a good start was half the battle”

The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe.

In collaboration with ITDS, project manager Marc Brouwer took on the challenge.

A social strategy and implementation for OHRA

“As soon as we were satisfied, they’d raise the bar”

In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel.

Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.

An international IT strategy and organisational change

“You have to get people onside because not everyone likes change”

In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard.

Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.

RELATED cases

 Show all cases
Consultancy, Solutions

A data-driven way of reducing backlogs

A bank asked us to analyse the manual processes used for 60,000 customer dossiers, make them more efficient and, wherever possible, to automate them.
Read more

RELATED SERVICES

 Show all services

Solutions

Why do it yourself when there are smart IT-solutions

Why buy a product or a service? Because it has exactly the properties you are looking for, because you have heard good things about it from friends and colleagues, or because the provider has a good reputation. Or because of the good price, naturally. With financial systems, the price is mostly determined by your personnel and IT costs. We help you to reduce these by introducing plug-and-play back-office systems that are set up so that every task can be processed automatically. Do you have specific needs and wishes? We will select the best standard platform for you. Of course, we also help with a seamless migration of your existing portfolios.

read more

Digital Business

From digital transformation to digital reality

The world in which we live has been digital for a while. We think being able to order and organise everything online the most normal thing in the world. That it's normal to know who is doing what, where and with whom. That we can always check on the progress of what we have ordered or make a payment. But it is still a challenge for many banks, insurers and pension funds to connect with this new world, let alone to make progress in it. Our specialists know exactly what is at stake, both in the Netherlands and the world and they will gladly help you to improve your chances of connecting in this digital world.

read more

Digital transformation

Read more
Digital transformation is more than a mobile portal or a chatbot: it is a new way of thinking and working. We will gladly help you achieve transformation from strategy to implementation. Together we will transform your distribution channels into digital channels and adapt your product so that it can be processed online. We can also make your processes STP and transform your CRM system into a platform that projects a real and complete image to the client. Step by step, we work from strategy to success.read more