The world in which we live has been digital for a while. We think being able to order and organise everything online the most normal thing in the world. That its normal to know who is doing what, where and with whom. That we can always check on the progress of what we have ordered or make a payment. But it is s till a challenge for many banks, insurers and pension funds to connect with this new world, let alone to make progress in it. Our specialists know exactly what is at stake, both in the Netherlands and the world and they will gladly help you to improve your chances of connecting in this digital world.
Digital transformation is more than a mobile portal or a chatbot: it is a new way of thinking and working. We will gladly help you achieve transformation from strategy to implementation. Together we will transform your distribution channels into digital channels and adapt your product so that it can be processed online. We can also make your processes STP and transform your CRM system into a platform that projects a real and complete image to the client. Step by step, we work from strategy to success.
As the sole Social Media specialist in the financial services sector, ITDS connects opportunities to measurable results so that in addition to Friends and Likes, Social Media delivers satisfied customers. It all starts with a smart strategy. And this doesn’t have to take weeks to develop either. We can help you define your objective – and show you how you can achieve it. Thanks to our intrinsic knowledge of the market, our advice is always concrete. And, of course, we’ll be only too happy to help with implementation too.
ITDS has undertaken the Social Media Insurance Monitor every year since 2011: an independent research into the use of Social Media by insurers, published as SoMe magazine. In this short period of time, the Monitor has become an institution, closely followed by the industry. As a logical sequel, SoMe now also has a Global Edition, which maps the use of Social Media by international insurers.
What contribution does Social Media deliver to your business? After our Social Media check-up, you will know exactly where you stand. Over a six-week period, our Social Media experts will judge your (content) strategy, your monitoring methods, your deployment of social media channels, how anchored Social Media is in your organization and your use of measuring tools and content management. We present the results in a short report, including a benchmark against other insurance companies.
Data helps you to understand and help your clients better. The future requires a data-driven approach that can siphon off large data-lakes. Our specialists have experience in setting up, equipping and operationalizing data-science projects. We will also gladly help you to select your tools and set up your team. We go further. We apply the results from these data-mining and process mining projects to your operation. So that your business can improve.
Blogs, Customer case
31 May 2017
In the space of just a few years, the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel. Iris Wezenberg – former Social Media Manager and now Onlineread more
News, Social Media, Social Media Insurance Monitor
1 December 2017
What’s the secret of providing excellence nowadays? Innovative products and services? Well yes, that goes without saying! But excellent customer service, that’s mainly where it’s at. And for that youread more
Why do it yourself, manually, if smart IT solutions are available?
Having everything in order creates more room for innovation.
Let your employees implement the change.
A golden opportunity to enhance your reputation.
From digital transformation to digital reality.
Future-proof strategies that have proven themselves in the real world.