How can you translate your data quality policy into a governance framework?



We work out the governance framework on the basis of the data quality management cycle: the identification of data; the assessment of risks; the management of those risks; and the monitoring and reporting of data quality. We do all this by documenting the activities that follow from this cycle in a clear and manageable RASCI. Think in terms of developing data streams in Data Flow Charts, or carrying out a data-risk assessment. This also puts the various roles in the spotlight: such as that of the data owner, data steward, risk management and the actuaries.



The governance framework follows from the data quality policy. As is the case with this policy, we work out the governance framework in such a way that it’s a good fit with the size and complexity of your organisation. Moreover, as the level of maturity of your organisation grows, the policy can be adjusted accordingly.




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Set up and implementation of a Customer Due Diligence policy

“Making a good start was half the battle”

The challenge facing KAS BANK was to implement a Customer Due Diligence policy and rationalise customer files in a limited timeframe.

In collaboration with ITDS, project manager Marc Brouwer took on the challenge.

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“As soon as we were satisfied, they’d raise the bar”

In the space of just a few years the role of Social Media at OHRA has grown from “a nice little extra” to a fully fledged business channel.

Iris Wezenberg – previously Social Media Manager and now Online Service Manager with this Dutch insurer – explains how it all came about.

An international IT strategy and organisational change

“You have to get people onside because not everyone likes change”

In just over 40 years Brunel has evolved from a Delft-based brokerage company into an international service provider employing more than 11,000 people in 37 countries. In many of these countries Brunel used local IT systems, each with its own definitions. To make it all future-proof, all these systems had to be replaced by a single system based on the same standard.

Stefan de Boer, Manager Global IT, tells about the collaboration with ITDS.