THE LATEST DEVELOPMENTS FROM THE OTHER SIDE.

Customer service via social is lagging behind Having surveyed the top 20 players in the international insurance industry, spread across 11 different countries, we have identified a wealth...

Transformation on digital, not yet on social Developments sometimes go faster than you think. And this is also true for the insurance industry, particularly when it comes to...

Social is global: everyday, everywhere Once again, we’ve taken the next step. Last year, for the first time, we presented a study into the use of Social Media...