Digitalising the claims process
Our client was looking for a solution that would simplify, accelerate and improve the quality of its claims process. The process was labour-intensive, had a long lead-time and,…
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HIGHLIGHTED Cases
Legislation and Regulation
GDPR compliance? Make it tangible
12 Mar 2020
THE REQUEST For many companies GDPR (General Data Protection Regulation) legislation is somewhat of an abstraction. And it’s for this reason that our client asked us to translate...
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Alle Cases - Project management, with the right expertise
Process implementation for seized vehicles
Our client, which is active in vehicle recovery, won a tender, and with it a new client. For this new client, the entire process of hoisting, towing and…
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Design and development of a lease portal for a major bank
Our client had already created an online portal for lease requests submitted by business customers. To improve the application process and give customers even better service, the interface…
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A data-driven way of reducing backlogs
A bank asked us to analyse the manual processes used for 60,000 customer dossiers, make them more efficient and, wherever possible, to automate them.
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Conversion of a bank’s external mid- and back-office systems
Back in 2016 a bank asked us to do some research into the issues caused by migrating mortgages. In the ensuing project, the management of the mortgage portfolio…
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Assisting the transition manager at Algemeen Pensioen Fonds (APF)
Towards the end of 2017, the newly established APF acquired two new clients (pension funds). In my role as project manager, I worked together with the transition manager…
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Double the turnover in the next five years at one of the biggest players in the banking insurance market
One of the biggest players in the banking insurance market has a clear ambition: to double its turnover in the next five years. They just didn’t know how.…
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A new lease of life for an old-fashioned insurance portfolio
A client had an opportunity to assume responsibility for a portfolio of somewhat dated insurance policies. The challenge, however, was how to administer this portfolio in a modern…
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